A tree concern?
Let’s talk.
For an urgent tree concern, call rather than waiting for a form reply. Give your location and explain what has happened. Availability and the appropriate response must be confirmed directly.
Your safety comes first.
Keep people and pets away from the affected area. Do not climb, move unstable material or try to cut it yourself. If a tree or branch is touching or near electrical infrastructure, keep clear and contact the relevant utility or emergency service.
Green Acres is not an emergency authority. The website does not promise 24-hour cover, an immediate call-out or a fixed response time. For an immediate threat to life or public safety, contact the appropriate emergency service.
Stay clear of unstable trees and anything touching or near electrical infrastructure. Contact the relevant emergency or utility service for an immediate hazard.
Let’s agree the details.
For damaged trees, fallen branches and tree-related concerns needing a prompt conversation.
- Your location and a safe way to contact you
- What has happened and what is nearby
- Photos only when they can be taken safely
Share your suburb and a brief description first. Send photos only from a safe location, without approaching an unstable tree or electrical hazard.
Here’s how it starts.
Show us the job.
Tell us what you need. Add your suburb and a few photos on WhatsApp.
Get a clear quote.
Discuss access, the work and what happens to the branches, wood and waste.
Take back your space.
Once the scope and timing are agreed, the job can be planned around your property.
Are you available 24 hours a day?
This website does not claim 24/7 availability. Call or WhatsApp to check the team’s current availability. For immediate danger to life or public safety, contact the appropriate emergency authority.
What should I do about a branch near power lines?
Stay clear and keep other people and pets away. Contact the relevant utility or emergency service. Do not approach, touch, move or cut the branch, tree or electrical infrastructure.
Should I use the form for an urgent issue?
A direct phone call is the better first step because an online form is not monitored as an emergency channel. Explain your location and the hazard, and confirm that the team can respond.
Do I need to take photos?
Photos may help, but only when taken from a safe place. Do not approach an unstable tree or electrical hazard to get a clearer picture. Your location and a description are enough to start the call.